Refund & Return Policy

At RNENTERPRISES.STORE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Refund & Return Policy explains the conditions, eligibility, and process for returns, replacements, exchanges, and refunds for products purchased from our website.

By placing an order on RNENTERPRISES.STORE, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return if:

  • The request is submitted within 7 days from the date of delivery.
  • The product received is damaged, defective, or incorrect.
  • The product is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, packaging, accessories, and invoices are intact.

To help us verify your claim quickly, we recommend providing an unboxing video along with clear photographs of the product and packaging.

2. Non-Returnable Products

The following items are generally not eligible for return or refund:

  • Products marked as Non-Returnable.
  • Customized or personalized products.
  • Innerwear, personal care, and hygiene products.
  • Gift cards and digital products.
  • Products damaged due to misuse, negligence, or improper handling.
  • Products returned without original packaging, accessories, or tags.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support within 7 days of receiving your order.
  2. Provide:
    • Order ID
    • Registered mobile number or email address
    • Reason for the return
    • Clear photographs of the product
    • Photos of the packaging
    • Unboxing video (recommended)

Our support team will review your request within 2–3 business days.

If approved:

  • A reverse pickup will be arranged where service is available, or
  • You may be requested to self-ship the product to the address provided by our support team.

4. Refund Policy

Refunds are processed only after:

  • The returned product has been received.
  • The product passes our quality inspection.
  • The return request is approved.

Refund Timeline

  • Approved refunds are generally initiated within 5–7 business days after successful inspection.
  • Refunds will be credited to the original payment method used during purchase.

For Cash on Delivery (COD) orders, approved refunds may be processed via:

  • Bank Transfer
  • UPI Transfer

The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

5. Exchange Policy

Eligible products may be exchanged in the following cases:

  • Wrong product delivered.
  • Damaged product received.
  • Manufacturing defect.
  • Size exchange (subject to stock availability).

If the requested replacement is unavailable, we may offer:

  • A full refund (if applicable), or
  • Store credit, where permitted.

6. Order Cancellation

Orders can generally be cancelled before dispatch.

Once an order has been shipped, cancellation requests may not be accepted.

Please refer to our Cancellation Policy for complete details.

7. Return Shipping

If the return is approved because of:

  • Incorrect product delivered.
  • Damaged item.
  • Manufacturing defect.

RNENTERPRISES.STORE will arrange a reverse pickup where available or reimburse eligible return shipping charges, subject to verification.

If the return is requested for reasons not attributable to us, the customer may be responsible for return shipping costs.

8. Damaged, Missing, or Incorrect Deliveries

If you receive:

  • A damaged product
  • An incorrect item
  • An incomplete order

Please notify us within 48 hours of delivery by providing:

  • Order ID
  • Product photographs
  • Packaging photographs
  • Unboxing video (recommended)

Our support team will investigate the issue and provide an appropriate resolution.

9. Refund Exceptions

Refunds may not be approved if:

  • The product has been used, washed, or altered.
  • Original packaging or tags are missing.
  • The return request is submitted after the eligible return period.
  • The damage is caused by improper use or mishandling.
  • The product falls under a non-returnable category.

10. Contact Information

For any return, refund, exchange, or replacement request, please contact us:

Trade Name: RNENTERPRISES.STORE

Managed By: Makwana Rajan Natvarbhai

Phone: +91 9924757846

Email: rnenterprises.store@hotmail.com

Business Address

RNENTERPRISES.STORE

C-507, SUMAN SANGATH
Sudama Road, VIP Circle
Utran PO, Utran
District Surat, Gujarat – 394105
India

11. Policy Updates

RNENTERPRISES.STORE reserves the right to modify or update this Refund & Return Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

Compliance Statement

This Refund & Return Policy has been prepared in accordance with Shopify platform guidelines, the Consumer Protection (E-Commerce) Rules, 2020 (India), and accepted e-commerce best practices to ensure transparency, fairness, and customer confidence.